Return and Exchange Policy
At BCCdde.com, operated by Yongkang City Jinqiyuan Electric Tools Co., Ltd., we are committed to ensuring that our customers have a satisfying shopping experience. We understand that occasionally you may need to return or exchange an item, and we want to make this process as simple and straightforward as possible. Below is our comprehensive Return and Exchange Policy.
Eligibility for Returns and Exchanges
We offer a 30-day window from the date of receipt for returns and exchanges. To be eligible, items must be in their original condition, unused, unwashed, and with all original packaging and tags intact. Please retain your proof of purchase, as it will be required to process your return or exchange.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products marked as final sale
- Gift cards
- Personalized or custom-made items
Free Returns and Exchanges
We are pleased to provide free returns and exchanges within Australia. If you are unsatisfied with your purchase for any reason, you can return or exchange it at no additional cost. Please contact our customer service team to initiate the process.
Return Process
- Contact Us: Begin by contacting our customer service team at service@bccdde.com or call us at +86 15137382754 to request a Return Merchandise Authorization (RMA) number.
- Pack Your Item: Securely pack the item back in its original packaging, including all accessories, manuals, and documentation.
- Ship Your Return: Use the pre-paid shipping label provided by our team to send the package to our return address below. Please ensure the RMA number is clearly visible on the outside of the package.Return Address:Yongkang City Jinqiyuan Electric Tools Co., Ltd.Hengfu Road 129, Shilipaicun, Dongcheng Street,Yongkang City, Jinhua City, Zhejiang Province, China
Refunds
Once we receive and inspect your return, we will process your refund to the original payment method used during the purchase. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or card issuer.
Exchanges
If you wish to exchange an item for a different size, color, or product, please specify the details when contacting our customer service team. We will ship the replacement item upon receiving your original item.
Defective or Damaged Items
In the rare event that you receive a defective or damaged item, please contact us immediately at service@bccdde.com or +86 15137382754. We will arrange for a prompt replacement or refund.
Customer Service
Our dedicated support team is available 24/7 to assist you with any questions or concerns about your return or exchange. Feel free to reach out to us anytime.
Thank you for shopping with us at BCCdde.com. We value your trust and patronage, and we are here to ensure your complete satisfaction.
Legal Representative: Jin Qiaohong
Company Address: Hengfu Road 129, Shilipaicun, Dongcheng Street, Yongkang City, Jinhua City, Zhejiang Province, China
